Refund and Return Policy

Thank you for shopping at Pivotal Fitness Sports. We appreciate your trust in us for your yoga, weight lifting, and running needs. Our goal is to ensure your satisfaction with every purchase. Please read the following Refund and Return Policy carefully to understand our practices.

  1. 30-Day Return Policy:

    • We offer a 30-day return policy from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
    • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  2. Returns Process:

    • To initiate a return, please contact our customer service team at [customer.service@pivotalfitnesssports.com] to obtain a Return Merchandise Authorization (RMA) number.
    • Clearly mark the RMA number on the outside of the package.
    • Ship the item(s) back to us using a trackable shipping service. You will be responsible for paying for your own shipping costs for returning your item.
  3. Refunds:

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.
  4. Exchanges:

    • If you wish to exchange an item, please contact our customer service team to arrange the exchange. You may be required to return the original item following the instructions provided and place a new order for the desired item.
  5. Damaged or Defective Items:

    • In the rare event that you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to replace the item or issue a refund.
  6. Non-Returnable Items:

    • Certain items are non-returnable, including but not limited to gift cards, downloadable software, and personalized or custom-made products.
  7. Late or Missing Refunds:

    • If you haven’t received a refund within the specified timeframe, please check with your bank and credit card company. If the issue persists, contact our customer service team for assistance.
  8. Contact Information:

We reserve the right to amend this policy at any time without notice. Please review our policies periodically for any changes.

Thank you for choosing Pivotal Fitness Sports for your fitness journey!

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