Return & Refund Policy

Return & Refund Policy

At Pivotal Fitness Sports, we strive to provide our customers with the best products and services. We understand that sometimes returns or refunds may be necessary, and we have established a clear Return & Refund Policy to ensure a smooth and transparent process for our customers.

Return Policy

Our return policy allows customers to return products within 30 days of the purchase date for a full refund or exchange. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Customers are responsible for return shipping costs unless the return is due to a mistake on our part.

To initiate a return, customers can contact our customer service team at with the order number and reason for the return. Once the return is approved, customers will receive further instructions on how to proceed.

Refund Policy

Refunds are processed within 5-7 business days of receiving the returned item. The refund will be issued to the original payment method used for the purchase. Customers will be notified via email once the refund has been processed.


If customers wish to exchange an item for a different size or color, they can indicate their preference when contacting customer service for the return process. Exchanges are subject to product availability.

Damaged or Defective Items

In the rare event that a customer receives a damaged or defective item, we will cover the return shipping costs and offer a full refund or exchange. Customers must notify us of any issues within 7 days of receiving the product.

Non-Returnable Items

Some items are not eligible for return or refund, including:

  • Gift cards
  • Downloadable software products
  • Health and personal care items

Final Considerations

It is important for customers to carefully review product descriptions, images, and size guides before making a purchase to minimize the need for returns or exchanges. We encourage customers to reach out to our customer service team for any questions or concerns before placing an order.

Our Return & Refund Policy is designed to protect the interests of our customers while ensuring a fair and efficient process for all parties involved. We are committed to providing exceptional service and support to make every shopping experience with Pivotal Fitness Sports a positive one.

For further details or inquiries regarding our Return & Refund Policy, please visit our website or contact our customer service team. Thank you for choosing Pivotal Fitness Sports.

By implementing a clear and customer-friendly Return & Refund Policy, Pivotal Fitness Sports aims to build trust and loyalty among its customers, ensuring a positive shopping experience.

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